T-Mobile Note 7 Recall Thread

[jamesrick80]

For me, I returned my original Note 7, and didn't get a loaner, so as far as T-Mobile is concerned, I'm probably a new sale.

Yeah I have the loaner....

 

[s0nic_201]

Im going to call my local store back and see if they get it then ill call the 844 number

 

[queenren]

One thing that this recall has shown me is how crappy T-Mobile's communication is - to it's own employees and customers.

I totally place all of the blame on the CEO - he's the head and sets the tone for the entire organization. Communication, apparently, is not his greatest skill.

 

[jamesrick80]

Please make sure notes are in your account when you call the 1844 number or you may be denied...

 

[jdfry15]

Waiting till 10am to start my calls...everyone on here should start bugging them until they let up...it's been too long without my note 7

I've called 3 stores and not one answered the phone. Called each twice. Pretty pathetic customer service.

 

[Victor Hernandez Jr]

I've called 3 stores and not one answered the phone. Called each twice. Pretty pathetic customer service.

I just called again the 844 number and they told me to go to the store but I'm seeing on Reddit people able to make orders and pick up in store this is beyond frustrating really feel like leaving TMobile

 

[s0nic_201]

Its funny how we all were losing our minds when the preorders were finally being shipped and again for our replacements. This phone is like unicorn.

 

[jamesrick80]

I just called again the 844 number and they told me to go to the store but I'm seeing on Reddit people able to make orders and pick up in store this is beyond frustrating really feel like leaving TMobile

Yes they took my order as shown...the rep I had was very nice.....keep trying...also direct message them on twitter if nothing else works

 

[Victor Hernandez Jr]

I've called 3 stores and not one answered the phone. Called each twice. Pretty pathetic customer service.

Lol

 

[oldskoolstyle70]

FWIW, just got off the phone with Nashua NH store and they have the phones in store.

 

[besweeet]

FWIW, just got off the phone with Nashua NH store and they have the phones in store.

Time to start my calling adventures.

 

[jamesrick80]

FWIW, just got off the phone with Nashua NH store and they have the phones in store.

Did they say you can pick them up now?

 

[queenren]

Yeah, all Tmobilehelp on twitter is saying that the stores will have stock tomorrow.

 

[Victor Hernandez Jr]

Yeah, all Tmobilehelp on twitter is saying that the stores will have stock tomorrow.

That's good to know but my problem is I wanna have my device waiting for me I don't want to go hunting different locations for a certain color this is crazy already

 

[jamesrick80]

Yeah, all Tmobilehelp on twitter is saying that the stores will have stock tomorrow.

The problem that will occur tomorrow is that it will take forever for them to process your return etc...if you can order now and get one reserved it will make that process easier...it should be more of a simple swap out if you get through with the 1844 number...I'm just happy i have at least secured a device for now

 

[oldskoolstyle70]

Did they say you can pick them up now?

Yes. They have limited quantity but show they are getting additional shipments tomorrow.

 

[s0nic_201]

I just spoke with a rep and she she informed me that if i were to request the device to be shipped to the store it wouldnt head out until tomorrow, meaning i would be able to pick it up on Thursday.

 

[Victor Hernandez Jr]

Yes. They have limited quantity but show they are getting additional shipments tomorrow.

This company is so horrible giving details to customers. Once my phones are paid off I'm definitely going to look for another company to be with I rather pay more to get better customer service

 

[amyf27]

Interesting call. Just checked one of the local Tmobiles (called). They gotn8 units in but per district manager not permitted to sell yet until 21st . She thinks they have to manually update some sku's in the system

 

[tmirt]

I just called the 844 number and yes, they had me place a replacement order and then said that it will be shipped to my store of choice. Now whether it will actually be shipped there or I get a notification saying it's ready to be picked up there, I don't know.

What a cluster!