T-Mobile Note 7 Recall Thread

[besweeet]

Do you mind posting the link? All I see on the news page are posts about 5G and the iPhone. My local store said they should be able to exchange tomorrow, but I would love to have the official article to show them in case they are not yet aware since I am planning on going first thing in the morning before work.

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

 

[amyf27]

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

I saved this news page on my phones home page and refresh it time to time.

 

[tara segaline]

Here is one more. According to her, we will get a text telling us how to pick up the new note tomorrow.

 

[jamesrick80]

This is what they sent the stores

 

[amyf27]

View attachment 240084
Here is one more. According to her, we will get a text telling us how to pick up the new note tomorrow.

Well let's see if that works. Too bad my son was having an issue today with his tmobile s6 I would love to be able to take care of both the same day lol. His s6 got very hot so he is having it sit for now. I just got off work will look at it soon

 

[spridell]

Anyone else have luck reserving with the 844 number?

I want to wait a little before I call so they get the bugs worked out.

Also anyone with a loaner did they tell you to bring that back also?

 

[besweeet]

Just called 3 stores (versus the 10 this morning). All three said they didn't receive anything. They may receive them tomorrow, the next day, or the day after that. They also said that have no information whatsoever about the exchange and purchase processes.

 

[wookiee2cu]

UPS allows it through ground shipping but not Air.......

Found the article, it looks like it was people who ordered through samsung.com directly, UPS & FedEx want nothing to do with it No US exchange program for Galaxy Note 7 units bought via Samsung.com

 

[jamesrick80]

View attachment 240084
Here is one more. According to her, we will get a text telling us how to pick up the new note tomorrow.

If I was you I would call that 1844 number.....they told me I will be getting that text ever since yesterday and have received none of it...I only got some movement once I called the 1844 number and placed my order for a replacement

 

[Desean1]

This is what they sent the stores View attachment 240085

That looks like for the Mid-South region if you look at the picture on the top right-hand corner. I wonder different rules apply for different regions

 

[jamesrick80]

That looks like for the Mid-South region if you look at the picture on the top right-hand corner. I wonder different rules apply for different regions

According to the reps, this matches what I have been hearing in the state of new York as well....

 

[Nakrohtap]

For what it's worth, just got a message from T-Force that starting 9/21, we can go into retail stores and exchange for a new Note 7. Purchases for a new Note 7 will have to wait.View attachment 240078

I guess I'll be talking with them tonight as well. As being an original owner who returned theirs as instructed, I should not have to wait.

 

[s0nic_201]

This is what they sent the stores View attachment 240085

Are you an employee?

 

[s0nic_201]

I just called T-Mobile in my area and they said they have replacements in stock. I AM ON MY WAY NOW!!

Lets us know how it goes.

 

[Desean1]

I guess I'll be talking with them tonight as well. As being an original owner who returned theirs as instructed, I should not have to wait.

I agree I'm in the same boat.

 

[Nakrohtap]

I just called T-Mobile in my area and they said they have replacements in stock. I AM ON MY WAY NOW!!

I guess they didn't read the memo.
I hope you don't get all the way there to find out the manager nixed the transaction.

 

[wookiee2cu]

I just called T-Mobile in my area and they said they have replacements in stock. I AM ON MY WAY NOW!!

Did they say they could do the exchange today? My store has them but they got the email on the previous page and she said they can't do anything with them until tomorrow. Before you head down I'd call them back and make sure they'll do the exchange, that would really suck to go down there and then be told no.

 

[Desean1]

I just called T-Mobile in my area and they said they have replacements in stock. I AM ON MY WAY NOW!!

Where are you located?

 

[jamesrick80]

Are you an employee?

No I'm just spreading info as I get it...the worldwide Web is your friend

 

[JessiLulu]

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm

I saved this news page on my phones home page and refresh it time to time.

Thank you both.