T-Mobile Note 7 Recall Thread

[Blues Fan]

For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.

 

[amyf27]

For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.

I returned my recalled N7 at a local store and got a Note 5 there as a loaner. This was on 9/10 and I had the refund (tax, down pmt) within the next 5 to 7 days I believe, credited back to my card.

 

[anon(782252)]

Well this should be fun. They are having to call customer care and already hold times. Fun.

 

[s0nic_201]

Did anybody who got a replacement sent to thier local store recieve a pick up text yet?

 

[amyf27]

Well this should be fun. They are having to call customer care and already hold times. Fun.

My one local store is calling his district manager as I told him the other local store said no up front costs to get the Note 7 . On break I'm going to call the other two local stores. Likely I'll be stopping at one after work instead of on break. Glad I called around otherwise would've wasted some time. If I can get it for zero due today I'm go I ng to do it that way lol

 

[Almeuit]

For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.

Mine showed on my credit card the next day.

 

[mhettrich]

So has anyone had any luck going in and purchasing a new note (without returning a loaner or exchanging an old note)?

 

[Blues Fan]

Mine showed on my credit card the next day.

The whole process took about an hour and he had to keep going back into different screens. I'm thinking they might have forgot to refund my card.

What irritates me is when I pre ordered in the store I had the cash to pay the phone in full in my wallet, but they wouldn't take cash and said I must order with a credit card! I hate paying stuff on the card for reasons liek this.

 

[amyf27]

Other local store called back and is pretty sure he can waive everything. He's in process of doing another one now and will call back shortly. He thinks mine may be easy just has to confirm his process steps. Sounds like they have a LOT of info to go through on how to do these exchanges

 

[Victor Hernandez Jr]

Other local store called back and is pretty sure he can waive everything. He's in process of doing another one now and will call back shortly. He thinks mine may be easy just has to confirm his process steps. Sounds like they have a LOT of info to go through on how to do these exchanges

Just got back from my local mobile store, they only had 8 devices and by the time i left with mines I say 4 were left.

 

[jackjack1969]

So has anyone had any luck going in and purchasing a new note (without returning a loaner or exchanging an old note)?

Just called a store that said they would sell me a new one outright. On my way there. I'll let you know what happened

 

[Victor Hernandez Jr]

For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.

I was issued a refund a few days ago i never notice

 

[mhettrich]

Just called a store that said they would sell me a new one outright. On my way there. I'll let you know what happened

Thanks! I'll keep checking back.

 

[Nakrohtap]

I called the T-Mobile store by my house and they said they had a few on hand, but couldn’t hold any because they were getting a lot of people in already. This is like an hour from my work.
I called the one by work and they didn’t receive any in yet, but were expecting some with the UPS delivery around 1 or 2 today.
So, I called the 1-844 number again. She said things have changed since yesterday. They are now supposed to process all exchanges as warranty replacements.
I explained what our situation was again and she said it was no problem and put in the orders for us so we can pick it up at the store instead of worrying about them not having any when we got there.
Supposed to be no later than Monday delivery, but I’ll be happy if we can get them by this weekend.
What a cluster. I am not calling stores multiple times a day and rearranging my work schedule just to get a new phone...again.

 

[s0nic_201]

Does anybody know when ups will deliver to the NYC Metro area? Specifically Air drop offs to Newark airport area.

 

[CardsFan80]

Called my store, the manager said they have six in stock. Cannot hold, and said they are instructed to power the phone off immediately so make sure everything is backed up.

Doubt I get my replacement today, but my phone has ran fine. I can wait for next shipment if need be.

 

[Victor Hernandez Jr]

Called my store, the manager said they have six in stock. Cannot hold, and said they are instructed to power the phone off immediately so make sure everything is backed up.

Doubt I get my replacement today, but my phone has ran fine. I can wait for next shipment if need be.

Yes. Was going pretty fast the guy who helped me at T-Mobile is really friendly we exchanged numbers he just text me saying the 8 devices they had just sold out

 

[boltsbearsjosh]

The other local store said i can come in and do the swap there. What's another hour or so right? On my way now. Glad I own my own business and don't have to stress over work with all of this crap.

 

[Stealthieone]

For people who did a return, did they give you a decrepit for the credit card refund at the store? At my store they didn't and they said 7 days or so it would be back in my account the refund and it still hasn't shown yet. Talking to Tmobile on twitter right now to see what's going on. Seems like someone might have messed up.

I refused that..told them I paid with a gift card I no longer was in possession of..so they did a cash refund..no money changed hands, just a work around. No idea who thought this process of refunding to a card and then paying again is a good idea

 

[spridell]

Oh this one takes the cake.

I used my Note 7 for one day then shut it off because of the recall.

I just called the 844 number to have an exchanged shipped to my store. They told me:

"since I only used the phone for 1 day it has not shown up in their system. I must use the phone for the next 48 hours in order to show up in their system and then they will put an exchange order in for me"

So T-mobile is telling me i must use the hazardous phone no matter what to do an exchange.