You an try going directly to an AT&T store. I'm reading stories of people doing trade ins, even though they got their phone for a different retailer. If one AT&T store doesn't help try some others.That sucks for some stupid reason I did what I never do and threw out the boxes already. Guess I'm SOL on returning for a refund.
The gift card is processed on a different receipt and it was for pre ordering the phone. Which we did. The return should be a different transaction. Mine are spent since I work at Target and am there everyday.Anybody else have to give back the giftcard and what if you already used it?
With the new stories of fire and no clarity on when and how I'm going to get a new note 7 I'm beginning to think a return is the best option. Wanted to wait it out but the stories of burns etc are really troubling.Returned mine and my wife's Note 7's to Target today. Super simple. Took awhile with them having to call AT&T etc, but really it was no hassle. I was outside the 14-day too. I only had the accessories, not the boxes, but they didn't care. Heck they didn't even look at the accessories, they just threw them in the box for sending back to Samsung. They didn't even ask me about the gift card, and I didn't say anything. Actually had $50 left on one, so after we returned the phones we did some grocery shopping at Target and used the rest of the card.
The Target we got our phones from didn't seem to have a clue. Said they don't do loaners, we'd have to give the gift card back, and we need to contact Sprint for the exchange. Both Sprint stores (corporate and non-corporate) said we need to return to Target. At this point we'll just wait it out and check again in a week.
Yeah, I thought they may be picky about that so I didn't call any others. I'll give it a try tomorrow though, thanks!Do you have another Target in your area? It doesn't have to be returned to the one you bought it at.
If I had a back up this probably would be returned by now. If the iphone 7 was available today, I probably would return too. The thought of exchange for a lesser phone doesn't work. If I return, I have no phone. I could grab something cheap on CL or something but it's such a PIA to set these phones up etc. Had hoped that exchanges would be ready to go by now but it doesn't look like that is the case. I may just suck it up and return and preorder an Iphone 7 tonight. Then grab a cheapie for a week. Ugh.
I still have my old phone an s6 I could go back to. I'm just afraid if I return it now it will be quite awhile before I get a replacement. I will get one much quicker waiting and exchanging when they are available.
Target and every single other retailer who sold these phones is bound by federal law to return recalled devices. If they refuse ask them if they want you to put cpsc on speaker phone for them while you file a violation complaint.
This is a federal law, not a store policy. They have zero say whether they will or wont return the device.