Verizon Note 7 Recall Thread

felloffthetruck · Oct 7, 2016

Re: Is Verizon giving an extended return period for the replacement Note 7's?

I'm talking about getting rid of the replacement Note 7. I'm 3 or 4 days past the 14 day return.

dpham00 · Oct 7, 2016

Re: Is Verizon giving an extended return period for the replacement Note 7's?

Not that I know of. If there is a problem then it would be covered under warranty.

Why do you want to return?

Jewels81 · Oct 7, 2016

Just received my replacement blue coral note7. Don't have much time to mess with it til after work but I do see the green battery icon and doesn't bother me a bit lol. Now just to wait for the box to send old note 7 back.

From A Buick 8 · Oct 7, 2016

Jewels81 said:
Just received my replacement blue coral note7. Don't have much time to mess with it til after work but I do see the green battery icon and doesn't bother me a bit lol. Now just to wait for the box to send old note 7 back.

I just received my box today, even though i have already sent mine back last week.

Jewels81 · Oct 7, 2016

From A Buick 8 said:
I just received my box today, even though i have already sent mine back last week.

Dang

From A Buick 8 · Oct 7, 2016

Jewels81 said:
Dang??????

It is a crazy setup too. had to be expensive to have that box designed and built. I guess i can use it if they (god forbid) recall this one.

IncredibleJedi · Oct 7, 2016

weave majjik said:
So I did the swap 9/21 and I'm out of my 14 day window to return the phone. Does todays explosion give me any recourse to call Verizon and say look, I really don't even want to bother with this anymore. Would they extend my time to return it completely do you think?

Not sure if you found out already or not, but Verizon is allowing returns for up to 45 days now due to the N7 airplane situation from 3 days ago.

Edit: The rep I spoke to on the phone this morning did also say if there are any concerns at all, to go to a corporate store and see what they can do.

felloffthetruck · Oct 7, 2016

weave majjik said:
So I did the swap 9/21 and I'm out of my 14 day window to return the phone. Does todays explosion give me any recourse to call Verizon and say look, I really don't even want to bother with this anymore. Would they extend my time to return it completely do you think?

If you call and give them hell they will let you return it. Tell them you don't want a phone you can't board a plane with.

ibcop · Oct 7, 2016

IncredibleJedi said:
Not sure if you found out already or not, but Verizon is allowing returns for up to 45 days now due to the N7 airplane situation from 3 days ago.

Edit: The rep I spoke to on the phone this morning did also say if there are any concerns at all, to go to a corporate store and see how they what they can do.

Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.

Jewels81 · Oct 7, 2016

From A Buick 8 said:
It is a crazy setup too. had to be expensive to have that box designed and built. I guess i can use it if they (god forbid) recall this one.

Not funny but lol. Yeah. Hope it doesn't come to that

From A Buick 8 · Oct 7, 2016

ibcop said:
Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.

I find it very hard to believe that two verizon reps would give different information, or would not be well informed about company policy.

IncredibleJedi · Oct 7, 2016

ibcop said:
Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.

Sprint, Verizon will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone - Recode

These reps are not all on the same page, yet. My CSR I spoke to on the phone didn't even know about the airplane situation until I told her about it this morning on the phone. She then put me on hold for 5 minutes to find out more info and what Verizon was offering, which was the extended return policy (from 14 days to 45).

Unless these reps are asked, they likely won't check with the other reps or supervisor around them. I plan on visiting my local corporate store tomorrow morning to see what to do. For folks planning to go to a corporate store, there are employees, managers, and then general managers. The GM is one calling all the shots, so ask to speak with them if employees and managers are not helpful at all. Also, keep in mind that this new issue is still fairly fresh, so Verizon, as well as other carriers, are not all on the same page, yet. Seems like almost everyone is offering some sort of exchange/replacement for replacement N7s, though.

felloffthetruck · Oct 7, 2016