You should see the email that Adrynalyne over at XDA received from Verizon in reply to an email he sent them. Interesting stuff.
I just went over to XDA and looked for this thread/post. The only thing I see is where Adrynalyne says he's trying to get Verizon to admit they're not releasing an update. Doesn't look like he has received much of a response at all.
(Am I looking at the right thing?)
I actually feel kind of bad for the reps on stuff like this --they have to deal with the crap flying at them from irate consumers AND dissembling companies. Tough job. It's not as if some CSR is sitting on the update...I think...