everyone having computer connection issues, please post here.

[adellc3]

Yeah, I'm having this problem too. I flashed DL09 via ODIN.
I have a mac with a windows partition, and when I go back to the Mac Partition, It says it won't even recognize the device. I turned on Debugging and it has it as a Network Interface device... Wut do?

 

[gunnermike53]

Yeah, I'm having this problem too. I flashed DL09 via ODIN.
I have a mac with a windows partition, and when I go back to the Mac Partition, It says it won't even recognize the device. I turned on Debugging and it has it as a Network Interface device... Wut do?

reboot phone teathered on windows partition.

 

[adellc3]

Okay, I'm calling in the issue now.
Calling Verizon support line...
...
Quickly got a Customer Support rep.
Told him the issue, and I mentioned that everyone else on the forums are experiencing this same problem.
He said he's checking it out with the tech support department.
He's got me on hold...
...
...
He came back and brought a Tech Support agent on the line.
Spoke to Tech Support agent
He asked if I was having problems with connecting to the computer and when I said I was trying to connect it to a mac, he immediately told me that this is definitely a known issue and Samsung knows about it. They're working on a new update to fix this problem.
He told me just wait and they'll push an update OTA.
He put my number on a queue so that I may be one of the first to recieve the new update.

So yeah, it's definitely being worked on. He sounded like I shot him when I told him I had a mac. Lol. He's like "OOOHHHHHH!!! Yeah, the new update has been having a problem with the Mac. It's been reported to Samsung..."

So looks like we're getting another update, guys!!

 

[domenci]

Did you mention that Windows users are having issues as well?

 

[adellc3]

Did you mention that Windows users are having issues as well?

Yeah, but he said Windows is fine..
I didn't really want to get into that whole thing with him because he didn't speak very good english and I didn't understand what exactly was going on with windows.

He knew for a fact that there's a problem with Mac, though.

 

[adellc3]

My next phone will not be another Samsung phone. >:C

Motorola Droid Bionic is where I'm going next.

Until then, I'll enjoy this one. It's a really great phone. Samsung just sucks at sending out updates.

 

[NovaSS369]

Of course, I flash a new rom kernel and the new swype and now there will be another update >:/ never thought I would be saying that...

 

[NickA]

Did you mention that Windows users are having issues as well?

I can't get it to work [on windows] trying any of the methods mentioned above. I used odin to flash back to DL01 (didn't have all the bloat to put back), then did the OTA update.

When I plug it in, it will try to media sync, then about 1 minute later it switches and says USB connected. I try to mount it, and it doesn't work. The drive is there (H: in my case), but when I click on it I get "Please insert a disk into removable disk (H".

Some more details:
I plug in the USB cable, the AutoPlay dialog comes up and asks to Open Folder to View Files or run ToolLauncher-Bootstrap.exe. I just let the dialog sit there, and about 30 seconds later it goes away by itself. Then, my phone switches to USB mode, the computer makes the sound it does when you plug something it.

I then select Mount, and the AutoPlay dialog flashes on the screen, then goes away. It's at that point (I think) when it fails to connect, or loses connection.

 

[gunnermike53]

I can't get it to work [on windows] trying any of the methods mentioned above. I used odin to flash back to DL01 (didn't have all the bloat to put back), then did the OTA update.

When I plug it in, it will try to media sync, then about 1 minute later it switches and says USB connected. I try to mount it, and it doesn't work. The drive is there (H: in my case), but when I click on it I get "Please insert a disk into removable disk (H".

Some more details:
I plug in the USB cable, the AutoPlay dialog comes up and asks to Open Folder to View Files or run ToolLauncher-Bootstrap.exe. I just let the dialog sit there, and about 30 seconds later it goes away by itself. Then, my phone switches to USB mode, the computer makes the sound it does when you plug something it.

I then select Mount, and the AutoPlay dialog flashes on the screen, then goes away. It's at that point (I think) when it fails to connect, or loses connection.

you need to be in debugging mode. plug your phone into your pc. resstart your phone. once its back up, mount the card. that should work for you.

 

[NickA]

Nope, same thing. The little AutoPlay dialog comes up on the screen a few seconds after I mount, then disappears. It used to work so I know it's not the computer.

I'm going to uninstall the Samsung drivers and reset the phone and see what happens.

btw, the first time I connected after the update, I let the Verizon drivers install. Not sure if that makes a difference. I've since reinstalled the Samsung drivers from the "How to root" post.

 

[NovaSS369]

Make sure your USB settings are set to MASS STORAGE also.

 

[NickA]

Make sure your USB settings are set to MASS STORAGE also.

Yep, have that set too.

 

[curley]

Once you set to mass Storage, when you hook up, pull the drop down and mount. That works every time for me.

 

[vluc]

Found this over at vzw:

Seems to be related to some new 'Media sync' option.



I did some playing around and the following seemed to let me 'mount'

the phones as before. ( But I dont like it. )

Hoping for some direction from Verizon tech on

a) what is media sync ?

b) how do I turn off permanently If I dont need or want to use it?



Unplug phone from usb cable.

Then on Phone... Menu...Settings..USB settings

Change to ' Ask on connection'.

then press home button.



Plug in USB cable.

When prompted...Press 'Mass storage'.

Now wait...wait..wait. Took about 30 to 45 seconds.

Annunciator bar should have usb symbol. Drag it open.

Press usb connected....Press Mount..

My laptop now recognized the SD card on E drive.

Copy files as usual.

When done...Open Anunciator bar and 'Turn Off' USB storage.



Sometimes when connecting I would see 'Media sync connecting'..press to Cancel. So I'd cancel.

 

[curley]

Basically, this is VZW trying to turn our phone to an iphone. When you plug in an iPhone, iTunes launches. They are doing the same thing with android. I wonder if there is an application in the app files, once rooted, that can be renamed (OLD) to stop this function.

Does anyone know?

 

[NickA]

Plug in USB cable.

When prompted...Press 'Mass storage'.

Now wait...wait..wait. Took about 30 to 45 seconds.

Annunciator bar should have usb symbol. Drag it open.

Press usb connected....Press Mount..

My laptop now recognized the SD card on E drive.

Mine does the same thing. Except after I mount, my computer screen flashes something. I do see the new drive letter, but when I double click it I get the "Please insert a disk..." message. I'm going try it on another computer to determine if it's the computer or phone.

 

[RobUM2011]

Basically, this is VZW trying to turn our phone to an iphone. When you plug in an iPhone, iTunes launches. They are doing the same thing with android.

The only difference is iTunes works on PCs and Macs. Verizon's subpar program barely works on PCs

 

[zakth]

Was running stock DI01 then went to Sonofskywalker 3.0 (DL09) and that's when the problem started for me. I am running Windows 7 Ultimate 64-bit/AMD Phenom Quad Core. I have the latest drivers installed for the phone. I have tried flashing back to full DI01 via Odin but that's not helping at all. Also tried formatting my SD card from my PC but that's not helping either. Hope this info is of some help.

EDIT: Another phone on my line, which has NEVER rooted nor installed anything other than factory/market applications/mods has this very same issue after the OTA update to DL09 so it's certainly nothing that was caused by a mis-coding from a custom rom.

 

[gunnermike53]

EDIT: Another phone on my line, which has NEVER rooted nor installed anything other than factory/market applications/mods has this very same issue after the OTA update to DL09 so it's certainly nothing that was caused by a mis-coding from a custom rom.

thats good info. we had suspceted as much.

 

[NickA]

Was running stock DI01 then went to Sonofskywalker 3.0 (DL09) and that's when the problem started for me. I am running Windows 7 Ultimate 64-bit/AMD Phenom Quad Core. I have the latest drivers installed for the phone. I have tried flashing back to full DI01 via Odin but that's not helping at all. Also tried formatting my SD card from my PC but that's not helping either. Hope this info is of some help.

Interesting. I'm running Vista, but a 64 bit system. Maybe something is up with the drivers. I have an old tablet PC I'm going to try it on.