Sprint Note 7 Recall Thread

[toenail_flicker]

Re: Sprint Note 7 Recall Notification??

Has anyone with sprint get any kind of notification about the recall from sprint or samsung? I haven't received anything. They haven't sent me any information or notification about anything that is going on or what my options are. I think that's pretty irresponsible considering the risk.

Got a quick text the other day and an email from Samsung last night (I registered my N7).

 

[Gray Area]

I pre-ordered my Note 7, from Sprint within the 1st hour they were available. At this point, I've not heard a peep from Sprint. I've called my local corporate Sprint stores, as well as CS, and....nothing. None of them know what the process for replacement is, or will be. I truly believe everyone should replace their old Note 7 devices. However, until Sprint has a clear and concise process to handle exchange of the device, it will stay in my possession. I would turn it in for a loaner. However, without a clear, official process to do so, forget about it!

Same here, mine will remain powered down and on my dresser until I get a replacement. But if they take too long I'll exchange it an LG v20 all other phones don't seem to add up to the note IMO.

 

[Gray Area]

Question, does anyone know if your gift cards transfer through Samsung cloud? I have a 20$ Samsung rewards card and a $5 dunkin donuts gift card on Samsung pay on my "deactivated, turned off, dormant" Note 7. I don't deserve to loose anything else with this debacle. Whenever I get the replacement note 7, I'd like to use those rightfully earned rewards!

 

[robber]

Will you please post where you see that. Thanks.

Sprint Update on Samsung Galaxy Note 7 Exchange | Sprint Newsroom

A loaner is no longer mentioned.

 

[seacow1500]

Has anyone tried to return the phone and pre order an Iphone yet? I am over my 14 day as most are and Sprint corporate stores are no help. It has crossed my mind to do this because the more I read about all this crap I really don't want any more Samsung Note 7. I love my Note 4 which I am using now so I don't burn down my house,car or pants.....

 

[Teamjones]

So no loaner anymore huh. This just gets better and better.

I just left a Sprint store in Tinley Park, IL and the store manager Tony Garcia told me that if you trade in your N7 to whatever, that's is your upgrade being use. So even when they do resale the N7's again, your assed out. You already used you upgrade for a phone you didn't even want because if you did you would have gotten that phone in the first place.

 

[rdcrds]

So no loaner anymore huh. This just gets better and better.

I just left a Sprint store in Tinley Park, IL and the store manager Tony Garcia told me that if you trade in your N7 to whatever, that's is your upgrade being use. So even when they do resale the N7's again, your assed out. You already used you upgrade for a phone you didn't even want because if you did you would have gotten that phone in the first place.������

Your 1st mistake was not going to a corp store. WirelessLifestyle is NOT 1 which means i most likely know more then they do

 

[rdcrds]

So no loaner anymore huh. This just gets better and better.

I just left a Sprint store in Tinley Park, IL and the store manager Tony Garcia told me that if you trade in your N7 to whatever, that's is your upgrade being use. So even when they do resale the N7's again, your assed out. You already used you upgrade for a phone you didn't even want because if you did you would have gotten that phone in the first place.������

 

[Teamjones]

All we seen was a big Sprint logo like a regular Corp store. I didn't notice that till you just pointed it out.

 

[Chevanlol360]

Question, does anyone know if your gift cards transfer through Samsung cloud? I have a 20$ Samsung rewards card and a $5 dunkin donuts gift card on Samsung pay on my "deactivated, turned off, dormant" Note 7. I don't deserve to loose anything else with this debacle. Whenever I get the replacement note 7, I'd like to use those rightfully earned rewards!

When you get new device you can call Samsung and they'll re-add it to the new galaxy device.

 

[glenninduluth]

I stopped at my local Sprint store today and ended up returning my Note 7 and getting the S7 Edge. Although I was the first person to do so since yesterdays more expansive recall notice they were amazingly nice & helpful. Had I been willing to stay with the N7 they said that loaner phones were on the way and I could get one in a couple of days. I considered it because I really did like the N7. However, with no real time table being available as to when (or if) new N7's will be available I decided to just switch devices. They gave me no hassle even though I was past the 14 day mark. They even refunded the case I had purchased the day I got the N7. They did have to spend a little time on the phone figuring out the exact process but all in all it didn't take long. Seeing as I very rarely used the S Pen on the N7 or the N2 or N4 that I had before it the S7 Edge should work out nicely for me. Being that its a little cheaper I even left the store with a little refunded cash in my pocket On a side note, I had also purchased an LED wallet case at Best Buy for the N7. I also had no problems with Best Buy returning that and getting the LED case for the S7 Edge. So, for me anyways the N7 saga comes to a close. I loved the phone and had zero issues with it but its uncertain replacement timeline issues were not something I wanted to deal with. See ya' in the S7 Edge forums ;-)

 

[Julie von Schweets]

Has anyone got a direct answer from Sprint about keeping the Note 7 until replacements are available? (Regardless of when that is?)

I have called & online chat, but I can't make them answer. Like robots at this point! I would just like to put the Note 7 away until the replacements are available. I can live with my old Note for now.

 

[Gray Area]

Has anyone got a direct answer from Sprint about keeping the Note 7 until replacements are available? (Regardless of when that is?)

I have called & online chat, but I can't make them answer. Like robots at this point! I would just like to put the Note 7 away until the replacements are available. I can live with my old Note for now.

I just deactivated mine and powered down. Activated my old Galaxy mega 6.3 until the store calls me about my replacement.

 

[Longhorngary]

I returned my phone today for a full refund after I got the run-around about a loaner phone. The sales rep said they would be in within the week. Everyone in the store seems oblivious to the CPSC recall and still believe they'll have them when Samsung sends them. I explained that Samsung will do nothing until cleared by CPSC. They kept trying to just push me to buying an s7 edge. I decided to reactivate my Note 4 and get my full refund. I'll just wait and see how everything plays out. If safe replacements become available for sale. I'll just rebuy at that time. I'm thinking that this may drag out much longer than they anticipate. The government does nothing quickly.

 

[JPD]

I returned my phone today for a full refund

Were you outside your 14 days or within it?

 

[kh965]

As I have already sold my old phone, I'm hoping for more information about loaner options next week. I'm also considering adding another line and buying a cheap phone for that just until the replacements are here. I did have a chat with sprint just now, here is what they said:


Sprint: We received your information and will connect you with a Chat Specialist soon.
Sprint: Please hold, we will be with you shortly.
Sprint: While you wait, we’ll provide time-saving tips on managing your Sprint account and services.
Sprint: Control the services you use on your device easily online. You can block or allow texts, pictures, data, apps, digital media and more. Visit sprint.com/mypreferences to get started.
Sprint: Thanks for your patience.
Sprint: Check out our free Sprint Zone app to manage your account, get device help, tips and tricks, access the latest Sprint news. It’s preloaded on smartphones and available to download on iPhones.
Maverick A.: Thank you for contacting Sprint. My name is Maverick A.. I am happy to help you today.
Maverick A.: Hello Kimberly I am Maverick
Maverick A.: We do not provide loaner phones, you can however visit the store to check with them if they have any certified pre owned p[hones that you can use
You: OK, however, the email Samsung sent out earier today indicated their would be loaner phones avaiable
Maverick A.: We currently have no information on that, we will let you know once we are confirmed on it
Maverick A.: You can keep an on our website for any recent updates www.sprint.com
Maverick A.: eye**

 

[robber]

I got lucky today, what a mess though navigating sprint.

The short story is that I found a manager who let me swap into a s7 edge with an exchange to a note 7 whenever they become available.

Here is the long story:

Called customer service, they were slammed and I was actually routed to tech support after 15 minutes. The person I spoke to just happened to be a n7 geek. She knew it all, down to FAA warnings and CPSC involvement. According to her, all websales, telesales and store orders have the opportunity to return or exchange their device for a full refund. Also, a revised policy has been set to allow note 7 customers who would like a note 7 long term to "exchange" (don't use the word "loaner" according to her) into a S7 (revised today from s7 edge or s7) and then swap back into a note 7 when new stock becomes available. I told her this sounded great, but I had serious doubts as to whether the retail store would even know where to start on this. She had no direct dial number, but told me she would call me in 30 minutes if I wanted to shoot down to the store and put her on the phone with the store reps. Her part of the story is finished at this point, but it did give me the confidence to go down to the store, reference corporate and roll the dice to see what I could do.

I get to the store. A girl with a "Manager" title very quickly agrees to my request to swap into a s7 until the new notes become available. We even start the process at the terminal but then she starts hitting system hurdles that are preventing her from proceeding. She asks the guy next to her for help who informs us both that if I want to switch into an s7 edge that is fine, but that is it. End of story. No exchange for note. At this point I am not willing to argue, and I thank them very nicely and go look at other phones waiting for the corporate call center rep to call me back. While I am waiting, the girl I was working with goes and speaks to who actually is the real manager. She reiterates my story about owning the note, and my embellishment that I travel twice a week and that the FAA wont allow these on planes. (I understand it is an FAA warning, and that I could take it on a plane but they dont ) The reality is that I travel 2-3 times per month, and dont have a trip planned as of right now.

A couple of minutes later, that true manager comes over to me and says that she understands my predicament and that as a "one off", one-time only deal they will allow me to use whatever phone is "appropriate for my needs" and trade it whenever the new notes come in. Boom done!

The exchange process took 45 minutes, and the manager was specific to the person I was working with to note my account with "heavy" notes. From there, another systems issue popped up and they actually had to return my note to have me buy the s7 edge. I needed to pay a $30 activation fee, and then have it credited back to my account.

At this point, I have a receipt with written notes on it as well as the "heavy" system notes to allow the exchange when the new notes come in.

I am really hoping that the new notes come in this week, that is what they are expecting. However, now that the gov't is involved, I can see this taking a while. I am happy to use and pay for a s7 edge while I wait even if it takes 2-12 weeks.

Anyway, that is my story. Happy to not have to worry about my phone burning the house down.

 

[stackberry369]

I got lucky today, what a mess though navigating sprint.

The short story is that I found a manager who let me swap into a s7 edge with an exchange to a note 7 whenever they become available.

Here is the long story:

Called customer service, they were slammed and I was actually routed to tech support after 15 minutes. The person I spoke to just happened to be a n7 geek. She knew it all, down to FAA warnings and CPSC involvement. According to her, all websales, telesales and store orders have the opportunity to return or exchange their device for a full refund. Also, a revised policy has been set to allow note 7 customers who would like a note 7 long term to "exchange" (don't use the word "loaner" according to her) into a S7 (revised today from s7 edge or s7) and then swap back into a note 7 when new stock becomes available. I told her this sounded great, but I had serious doubts as to whether the retail store would even know where to start on this. She had no direct dial number, but told me she would call me in 30 minutes if I wanted to shoot down to the store and put her on the phone with the store reps. Her part of the story is finished at this point, but it did give me the confidence to go down to the store, reference corporate and roll the dice to see what I could do.

I get to the store. A girl with a "Manager" title very quickly agrees to my request to swap into a s7 until the new notes become available. We even start the process at the terminal but then she starts hitting system hurdles that are preventing her from proceeding. She asks the guy next to her for help who informs us both that if I want to switch into an s7 edge that is fine, but that is it. End of story. No exchange for note. At this point I am not willing to argue, and I thank them very nicely and go look at other phones waiting for the corporate call center rep to call me back. While I am waiting, the girl I was working with goes and speaks to who actually is the real manager. She reiterates my story about owning the note, and my embellishment that I travel twice a week and that the FAA wont allow these on planes. (I understand it is an FAA warning, and that I could take it on a plane but they dont ) The reality is that I travel 2-3 times per month, and dont have a trip planned as of right now.

A couple of minutes later, that true manager comes over to me and says that she understands my predicament and that as a "one off", one-time only deal they will allow me to use whatever phone is "appropriate for my needs" and trade it whenever the new notes come in. Boom done!

The exchange process took 45 minutes, and the manager was specific to the person I was working with to note my account with "heavy" notes. From there, another systems issue popped up and they actually had to return my note to have me buy the s7 edge. I needed to pay a $30 activation fee, and then have it credited back to my account.

At this point, I have a receipt with written notes on it as well as the "heavy" system notes to allow the exchange when the new notes come in.

I am really hoping that the new notes come in this week, that is what they are expecting. However, now that the gov't is involved, I can see this taking a while. I am happy to use and pay for a s7 edge while I wait even if it takes 2-12 weeks.

Anyway, that is my story. Happy to not have to worry about my phone burning the house down.

If you damage the loaner phone you will be stuck with it

 

[rdcrds]

My Note 7 has been doing normal. I think the whole thing is way over done. Look at how many got shipped and we have really confirmed like how many? PLUS the fact that the battery in the sprint ones that came from China were not of the same batch that blew up. Ill trade mine in but when they get them in. I charge it during the day on my computer every day since the phone came weeks ago. The only problem i have is the little lag when i search apps in settings. And i advise to not switch to the 7 edge. As a loaner fine but why go backwards as the phone is over half a year old now

 

[Ca_lvn]

My Note 7 has been doing normal. I think the whole thing is way over done. Look at how many got shipped and we have really confirmed like how many? PLUS the fact that the battery in the sprint ones that came from China were not of the same batch that blew up. Ill trade mine in but when they get them in. I charge it during the day on my computer every day since the phone came weeks ago. The only problem i have is the little lag when i search apps in settings. And i advise to not switch to the 7 edge. As a loaner fine but why go backwards as the phone is over half a year old now

The 1sd day I had my phone I googled tips and tricks for note 7 and they suggested to change a setting to avoid lag ,I did this and have never dealt with it.
Sorry I don't remember the details it was setting sothing to small.
Maby someone else will remember