msndrstood
Well-known member
- Oct 2, 2011
- 1,618
- 7
- 38
Same here. Talked to my local corporate store and same thing. They are hoping for it to be resolved before the weekend because of... The iPhone sales rush. 

Well thats a joke.seriously! Currently doing that annoyed laugh. Like really! Come on sprint.
Your chat transcript:
Alyssa.V : We received your information and will connect you with a Chat Specialist soon.
Alyssa.V : Thank you for contacting Sprint. My name is Alyssa.V. I am happy to help you today.
You : when can i get my note 7 replaced with a new one?
Alyssa.V : Can you please provide a little more clarification on your question or concern?
You : the question is pretty straight forward. when will i be able to replace my note 7 with a new note 7
You : when will the replacement phone be available?
Alyssa.V : I understand your concern. Please give me a moment while I research your issue.
Alyssa.V : Please give me a moment to access your account information.
Alyssa.V : Please give me a moment to review your account.
Alyssa.V : Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.
Simply click the white or yellow Yes button below now.
Alyssa.V : Thanks for moving the chat window.
Alyssa.V : I like to share For $11.0 a month, Sprint Total Equipment Protection provides full equipment replacement coverage for lost, stolen, physical or liquid damage with unlimited visits to Sprint Repair centers for normal wear and tear, including mechanical and electrical failures.
Sprint Total Equipment Protection (TEP) covers replacement and repair for a small deductible compared to the full purchase price of a new device. If your phone has a broken component or other physical damage, you can have it replaced for just $50 to $200, depending on the model you have.
Alyssa.V : You need to claim the replacement devise through Asurion.
Alyssa.V : I researched your account and see you have Total Equipment Protection on this line with a deductible of $200.00.
To have your device replaced fast and without incurring shipping charges, you will need to contact Asurion, our equipment protection provider. Please visit sprint.com/protection to complete an online claim form or call 800-584-3666.
You : WOW.. never mind i'll ask someone that knows.. i suggest you do some research on the note 7
Then they we recharge u for the taxes on the note 7 because they refunded itUpdate on my 'upgrade' to s7 edge from Note 7 as a loaner. I was past 14 days.
So, I got all the money back on the Note 7. ($35 I was supposed to pay as monthly installment was cancelled, and $81 I paid for taxes and activation on day 1 was returned back to my credit card as refund). I did pay around $76 for s7 edge during 'upgrade' ($30 as 'upgrade' fee + taxes on s7 edge). Now, I hope, they will again reverse everything for s7 edge when I go back and ask to exchange it for the new non-exploding Note 7.
I just got off the phone with a 'Lifestyle Wireless' (non-corp) store. The clerk said they had a new email this morning stating that Sprint had replacements in their possession, but are in the process of testing them. This store is telling callers that it will be one to two weeks before replacements are available. That said, the clerk also said they could be here tomorrow, they just don't know.
I realize this is not a great deal of new information, but it is something.
I just got off the phone with a 'Lifestyle Wireless' (non-corp) store. The clerk said they had a new email this morning stating that Sprint had replacements in their possession, but are in the process of testing them. This store is telling callers that it will be one to two weeks before replacements are available. That said, the clerk also said they could be here tomorrow, they just don't know.
I realize this is not a great deal of new information, but it is something.
Well thats a joke.
On a side note I decided to take insurance with Samsung $129 and a $99 deductible .
Only downside is does not cover theaft or loss.
Did not want to pay asurion $200 to get a used phone back.
What about checking Square Trade for insurance?