Sprint Note 7 Recall Thread

[OleSalt]

Originally bought online from Sprint, talked to Corporate store yesterday and they said they had the Blue in stock, said I would be there in 5 min... When I got there they said they had just exchanged the last Blue and that they could not exchange to a different color! Said to check back as they were expecting more soon...

Called back this morning and was told all they had were two black in the store, asked again if I could change colors and after she checked with the manager was told yes. Long story short, went in, picked up black phone without any problems other than they insisted on getting back all the old accessories. Was an easy process today. Location New Orleans, La - Store in Metairie La.

 

[NotAnAppleGuy]

That's false. If you buy it online corporate is supposed to exchange your phone as well. Many people in this forum bought online and was able to exchange theirs in the corporate sprint store

Don't forget Shain, some people bought online and are not able to exchange at a corporate store. I am one of those so my only recourse was to order online.

 

[shaimere]

Don't forget Shain, some people bought online and are not able to exchange at a corporate store. I am one of those so my only recourse was to order online.

This whole thing is annoying. Hopefully your phone ships tomorrow

 

[NotAnAppleGuy]

This whole thing is annoying. Hopefully your phone ships tomorrow

Lol no worries bro and I appreciate it. It's no rush. They really did try to do the exchange. That OTM wouldn't allow the swap. What irritates me is that CS had no idea that their stores not only have the phone in stock but they are selling them.

All she kept repeating over and over was the 21st. That tells me that those that have phones on "back order" will magically have them shipped out this week.

 

[al3azim]

Don't forget Shain, some people bought online and are not able to exchange at a corporate store. I am one of those so my only recourse was to order online.

I am one as well (San Jose, CA). Corporate store said the same thing that their system will not allow them to swap. So I ended up ordering the replacement online but Sprint needs to fix this. They sent out memos to have consumers go to the store to exchange and yet the store are giving excuses on why they cannot, whether valid or not.

 

[shaimere]

I am one as well (San Jose, CA). Corporate store said the same thing that their system will not allow them to swap. So I ended up ordering the replacement online but Sprint needs to fix this. They sent out memos to have consumers go to the store to exchange and yet the store are giving excuses on why they cannot, whether valid or not.

Exactly..

 

[WingLT]

I am one as well (San Jose, CA). Corporate store said the same thing that their system will not allow them to swap. So I ended up ordering the replacement online but Sprint needs to fix this. They sent out memos to have consumers go to the store to exchange and yet the store are giving excuses on why they cannot, whether valid or not.

YES! My store had the phones on Friday but refused to do the exchanges till the 19th. They kept repeating the same answers back even when I gave valid reasons why they shouldn't be holding the phones. Plus the fact that they said they were dividing up the stock to sell some of them. And I know for a fact that they were not suppose to do that. And they knew it as well...

 

[al3azim]

YES! My store had the phones on Friday but refused to do the exchanges till the 19th. They kept repeating the same answers back even when I gave valid reasons why they shouldn't be holding the phones. Plus the fact that they said they were dividing up the stock to sell some of them. And I know for a fact that they were not suppose to do that. And they knew it as well...

I went to 2 stores. The 1st one was on Sunday and the guy told me the same thing, he has them but he cannot do the activation until the 19th, so when I went on the 19th to the same store and spoke to another person (the other guy was not there), she told me they did not have them. This is so weird considering the night before they had and I made sure to ask if they have enough and he said they did. I was there when there opened the next day and all of a sudden they don't have them. The stores have their own agendas it seems and considering they get no credit for exchanges, the would rather cell them and maybe get some commission or points for activating new devices.

 

[NotAnAppleGuy]

YES! My store had the phones on Friday but refused to do the exchanges till the 19th. They kept repeating the same answers back even when I gave valid reasons why they shouldn't be holding the phones. Plus the fact that they said they were dividing up the stock to sell some of them. And I know for a fact that they were not suppose to do that. And they knew it as well...

It's all jacked up. The store I went to at least TRIED to swap my phone out. Sprint obviously has no idea how they want to go by replacing these phones.

 

[WingLT]

That's it exactly. They want sell them and do the activation fees to get more money. They know that if they just do exchanges that nothing will come from it. So the stores are going against what Samsung, Government want them to do. The reps even started giving a attitude and were being totally rude towards the end of the conversation. It was so uncalled for. I do feel like reporting the store. As for the activation fee? Now I'm going to check the bill next month and see if it gets applied.

 

[phone-a-holic]

Don't forget Shain, some people bought online and are not able to exchange at a corporate store. I am one of those so my only recourse was to order online.

Yes that is happening to a lot of us. I know several people in GA and they are not on androidcentral. So yes it is a problem. A Big Freaking Problem. They don't make it easy for everyone to return the ticking time bomb

 

[shaimere]

Waiting to be connected with someone from the aet since my store still "dont" have them in stock which is bull because every other store in this area got them

 

[eyecon82]

I'm just going to hold on to it after Oct 4. This way I get to see the pixel XL and letting the initial confusion settle down

 

[eyecon82]

That's false. If you buy it online corporate is supposed to exchange your phone as well. Many people in this forum bought online and was able to exchange theirs in the corporate sprint store

That's false because there are legacy plans out there like SERO that corporate stores can't even handle. We can't even buy from corporate stores. Only online or through the phone

 

[Ca_lvn]

I wonder if the FedX UPS issue is keeping our phones from shipping , those of us on the Expidited Team , becouse there is no way to return the old phone....

 

[rdcrds]

whats worse is calling in like i am right now with a billing issue. even account services have no clue and i have to explain to them what is going on with my bill. I sware even the reps in the account services department who handle this are really clueless as well.

 

[Adaboy]

I ordered a replacement over the phone last night. I got an email from Sprint this morning saying my replacement phone is on back order!! Oh well I keep trucking until it comes in...

 

[Ca_lvn]

I ordered a replacement over the phone last night. I got an email from Sprint this morning saying my replacement phone is on back order!! Oh well I keep trucking until it comes in...

Yeal thats there standart letter right now the rest of got to

 

[Ca_lvn]

whats worse is calling in like i am right now with a billing issue. even account services have no clue and i have to explain to them what is going on with my bill. I sware even the reps in the account services department who handle this are really clueless as well.

Good luck expext this to be the next big issue of this fiasco

 

[rdcrds]

Good luck expext this to be the next big issue of this fiasco

Huh? what is a expext? and why would it be a fiasco? i just made a statement while i was on hold. And i have been with sprint for 16 years and i do know a lot more then many but move along.