Sprint Note 7 Recall Thread

[yankees2287]

View attachment 240551

Ok found it, thanks. Only issue is that it says sold out every where. Boo lol

 

[rdcrds]

It is just a shame that we wait for a replacement from sprint AET when samsung said that by the 21st all stores would have them i think it was.

Again i am in no rush as mine works good only gets a little hot. But it is the idea that we wait for a recalled phone that should have been priority #1 not getting them to new sales or retail non Copr stores.

We should call Samsung and ask them if they're liable since we have no choice but to hold onto to it till a exhange comes if and when it ever does.

 

[james702283]

It is just a shame that we wait for a replacement from sprint AET when samsung said that by the 21st all stores would have them i think it was.

Again i am in no rush as mine works good only gets a little hot. But it is the idea that we wait for a recalled phone that should have been priority #1 not getting them to new sales or retail non Copr stores.

We should call Samsung and ask them if they're liable since we have no choice but to hold onto to it till a exhange comes if and when it ever does.

You've already been asked by Samsung and Sprint to power down your device. Nobody is forcing you to used a recalled device until replacements are available. That is your choice, so no they would not be liable.

 

[gregg6942]

Sprint seems to be doing what Sprint wants, never mind what they are supposed to do. My Sprint here in Fort Gratiot STILL don't have any replacements. They say next week. As far as loaners & such they said they are not participating offered me a flip phone. They ,over and over stated that my Note 7 is fine and it will not explode, talking to me like I'm an *****. They did finally, give me a cracked S4 to use, which quit working a few days later, so I reactivated my Note 7, with their help. Then on wednesday I got a replacement ordered, on the phone, which will be here in "3" days. Today is Sunday, still no Note 7. If it's not here monday, I'm leaving Sprint, this has been one *#@! up after another. I've been with them for 13 years and have a 9 line family plan, but I'm way over this mess and Sprints handling of it. I couldn't even get the E care thing on twitter to help...Just absolutley ridiculous.

 

[Marky310]

Just swapped my phone an hour ago after being on a waiting list for a week. Didn't need to turn in any accesories. I kept my original S-pen as well. The guy saw it wasnt in the phone but never said anything. All in all, glad this is all over. Knock on wood

 

[rdcrds]

You've already been asked by Samsung and Sprint to power down your device. Nobody is forcing you to used a recalled device until replacements are available. That is your choice, so no they would not be liable.

ummm hey sparky what should i use then? lets see sold my other phone before there was a recall. Oh yeah and sprint does not offer a loaner device. Sorry but they should give you a loaner phone to use while you wait weeks for something they should ship out rather then sell to new people in stores like has happened all over the country. BOTH my Corp stores have none in stock so they say so ill play the waiting game. AET should be shipping New ones or Loaner phones

 

[rdcrds]

As you can see no posts in a day in this thread and another day and no orders of the Note 7 going out from the advanced exchange team. Again i am fine with that since i look at keeping my note 7 as a loaner to play with till it comes and also to work freebies from sprint telling them how much of a hassle this is to get pop ups to take this back but i can't since no stores have any plus i have no other real phone to go to if i were to just turn it in.

But for those who really need it to come from the AET it kinda sucks what sprint is doing....

 

[Rustler5150]

As you can see no posts in a day in this thread and another day and no orders of the Note 7 going out from the advanced exchange team. Again i am fine with that since i look at keeping my note 7 as a loaner to play with till it comes and also to work freebies from sprint telling them how much of a hassle this is to get pop ups to take this back but i can't since no stores have any plus i have no other real phone to go to if i were to just turn it in.

But for those who really need it to come from the AET it kinda sucks what sprint is doing....

I got a second email from Sprint today confirming that my replacement order is being processed. I was hoping they would start shipping by now.

 

[rdcrds]

I got a second email from Sprint today confirming that my replacement order is being processed. I was hoping they would start shipping by now.

That's the email we all got weeks ago. Someone else in this thread was gun ho thinking it meant he was going to get it soon but realy all the email you got means it is being taken care of if and when they get the phones in which will be weeks if rumors are true.

 

[Ca_lvn]

So I'm on the AET wait, just called the local corporate, girl says I don't think we have any replacements, so I say you don't think or you don't have? She says we just got a shipment but we're short handed so I don't know what we have try back latter.
Sounds like a professional corporate store to me, just more Bull ****.
So I'm really in no hurry to replace mine it's actually so good I'm concerned the new note 7 won't be as good.
So I will continue to wait!
The positive to the mail exchange is I get to try the new phone before I send the old back just incase.

 

[Rustler5150]

So I'm on the AET wait, just called the local corporate, girl says I don't think we have any replacements, so I say you don't think or you don't have? She says we just got a shipment but we're short handed so I don't know what we have try back latter.
Sounds like a professional corporate store to me, just more Bull ****.
So I'm really in no hurry to replace mine it's actually so good I'm concerned the new note 7 won't be as good.
So I will continue to wait!
The positive to the mail exchange is I get to try the new phone before I send the old back just incase.

I'm also in no hurry to replace mine. It's worked flawlessly ever since i got it August 19th so Sprint can take all the time they need. I could care less. I'm really enjoying this phone and I also fear that the replacement is not going to live up to my current one. I refuse to go into any store and deal with the circus side show.

 

[Ca_lvn]

I'm also in no hurry to replace mine. It's worked flawlessly ever since i got it August 19th so Sprint can take all the time they need. I could care less. I'm really enjoying this phone and I also fear that the replacement is not going to live up to my current one. I refuse to go into any store and deal with the circus side show.

Yeal I agree wasn't planing on going into the store just couroius.
And my old 7 got a heat test today left it inside my car all day and it was 102 in So CA the phone was considerably warm/hot, but no issues using or battery drain.

 

[ab304945]

When you contact cust support dial 1, 5, 5, 5. A warm blooded creature will pick up. Give your last name, first name and pin. Tell them that all you want to do is exchange your defective phone. They will put the order through.

Be mindful though that they simply send out the same color phone that you have. Might not be worth the hassle of trying to get fancy with them. Whole process takes about 10 mins.

what number did you call.

I pre ordered mine from a jet mobile sprint store, They say i can't return it there since i pre-ordered it, they call sprint and they said i need to do it at a corporate store. So I take it there and they say no I have to do it at the store I bought it from. So i take it back to the orig store and they still say take it to corporate, so they gave me sprints number. I call them and they told me I have to get it from where I got the phone from. Just keep getting the run around.

 

[Rustler5150]

what number did you call.

I called 1-888-211-4727

 

[ab304945]

what number did you call.

I pre ordered mine from a jet mobile sprint store, They say i can't return it there since i pre-ordered it, they call sprint and they said i need to do it at a corporate store. So I take it there and they say no I have to do it at the store I bought it from. So i take it back to the orig store and they still say take it to corporate, so they gave me sprints number. I call them and they told me I have to get it from where I got the phone from. Just keep getting the run around.

nvr mind found this number 1-888-211-4727, and had a new one ordered in under 10 min. He said the the corporate store should of replaced it.

I called the number that the jet store gave me, and the lady on the phone was completely clueless.

 

[kh965]

I did an order through the AET, however, happened to be by the corporate store in my area this morning and decided to stop in and see if they had any in store. They did, and I was walking out with my replacement phone in less than 20 minutes. I have now spent an hour and a half on the phone with Sprint trying to get back through to the AET to cancel the order, but I figure that's my own fault. I think I have the order cancelled now, but we shall see.

 

[NotAnAppleGuy]

Sprint seems to be doing what Sprint wants, never mind what they are supposed to do. My Sprint here in Fort Gratiot STILL don't have any replacements. They say next week. As far as loaners & such they said they are not participating offered me a flip phone. They ,over and over stated that my Note 7 is fine and it will not explode, talking to me like I'm an *****. They did finally, give me a cracked S4 to use, which quit working a few days later, so I reactivated my Note 7, with their help. Then on wednesday I got a replacement ordered, on the phone, which will be here in "3" days. Today is Sunday, still no Note 7. If it's not here monday, I'm leaving Sprint, this has been one *#@! up after another. I've been with them for 13 years and have a 9 line family plan, but I'm way over this mess and Sprints handling of it. I couldn't even get the E care thing on twitter to help...Just absolutley ridiculous.

This is one of the reasons I never turn in any of my old phones. Just in case...

 

[Tess214]

Just got text message-
"Sprint: ATTENTION Note7 replacement. Due to limited inventory, please call Sprint store to exchange phone."

 

[rdcrds]

Yup same here just got the text message. WTF is up with them i am going to call as my stores both have none and i am not calling them each day to see when they get 1. This is really annoying

 

[ab304945]

Just got text message-
"Sprint: ATTENTION Note7 replacement. Due to limited inventory, please call Sprint store to exchange phone."

I got it to. Even though i called and ordered a replacement over the phone.