Sprint Note 7 Recall Thread

[rdcrds]

Has anyone who called the Advance Exchange Team received the confirmation email? If so, how long after you got off the phone? At first the tech said he couldnt do it because I am within 30 miles of a store, I then told him that is a major inconvenience to me, explained why and he placed me on hold for about 5 minutes. When he got back on he asked for my email and alternate phone number and said the order went through. Hope I don't have to deal with this anymore.

I was also asked about a ALT phone number and that my email was the one on file and my shipping address being correct. So i believe they went though it is just as long as the order support people don't kick it back out due to the 30 mile rule.

 

[Ca_lvn]

I was also asked about a ALT phone number and that my email was the one on file and my shipping address being correct. So i believe they went though it is just as long as the order support people don't kick it back out due to the 30 mile rule.

Im sure right now there getting over welmed and being More particular about what they process.
Also sometimes the employee has good intention but does not know the challel to process surtin request.
Good luck hope it sticks.

 

[rdcrds]

Did she give you a confirmation #?

Not over the phone no she did not but she said it went though and she noted the account as well so we shall see. At worst i can take it to my local store i just rather deal with them.

 

[Julie von Schweets]

Just got this from Samsung:
Your safety remains our top priority

Dear Julie, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

 

[toenail_flicker]

They all "go through". The difference comes in if they tell you they are submitting it to (at least in my case) the Back Office for follow-through.

I am back on the phone with Sprint - total time so far 4.5 hours. Started at 11:05 this morning. FYI Diane in escalations in WA is also extremely good.

Has anyone who called the Advance Exchange Team received the confirmation email? If so, how long after you got off the phone? At first the tech said he couldnt do it because I am within 30 miles of a store, I then told him that is a major inconvenience to me, explained why and he placed me on hold for about 5 minutes. When he got back on he asked for my email and alternate phone number and said the order went through. Hope I don't have to deal with this anymore.

 

[Ca_lvn]

They all "go through". The difference comes in if they tell you they are submitting it to the Back Office for follow-through.

I am back on the phone with Sprint - total time so far 4.5 hours. Started at 11:05 this morning. FYI Diane in escalations in OKC is also extremely good.
(at least in my

Wow thats a long time on the phone try around dinner time 6/7 there not near as busy , can someone please ask what we need to return phone only ?

 

[james702283]

I was also asked about a ALT phone number and that my email was the one on file and my shipping address being correct. So i believe they went though it is just as long as the order support people don't kick it back out due to the 30 mile rule.

Ok, I just received my replacement confirmation email. Thanks

 

[toenail_flicker]

Got the same thing.

Just got this from Samsung:
Your safety remains our top priority

Dear Julie, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

 

[Ca_lvn]

Ok, I just received my replacement confirmation email. Thanks

Cool , even before this hole recall or new phones being released the corp store was never any fun so if I can avoid that its all good

 

[chazglenn3]

The order number on my confirmation email doesn't work on Sprint's website. Anyone else's work?

 

[djlee0314]

For what it's worth for those of us who called into Exchange Team for our replacements

 

[Ca_lvn]

The order number on my confirmation email doesn't work on Sprint's website. Anyone else's work?

No dident work but that does not surprise me its only been 24hr and also a replacement order , might not show on the general sight there.
Also looked at my original order # its much longer with dashes in it.

 

[chazglenn3]

Good. As long as it isn't just mine I'm good with it. Thanks!

 

[Gray Area]

So my Note 7 had a near death experience. It fell a mere 2 feet onto my plastic chair mat, with a case on and my toe even broke the fall, and the front cracked in two places. (see photos). So much for Gorilla glass! My co-worker was standing right next to me when it happened and she could not believe that such a light fall would cause this damage.
This is very sad, since I am one that prides myself in taking hours to research phone cases and my Note 5 was in pristine condition when I gave it up.

When I went into the Sprint store to see if I could exchange my dangerous Note 7, the rep had this confused look on his face and said, Oh, we can't exchange that, he even turned to manager for advice and that person did not know what to do. I didn't argue with them since they didn't have any to exchange anyway. Next time I go in, I am going to say, they need to exchange my phone with a less-dangerous one and if they want to give me one with a crack in it, that is fine with me, but either way they are risking a law suit by letting me hold on to this phone.

View attachment 239533View attachment 239532

That's horrible! Such a small distance and soft surface, it shouldn't have cracked.

 

[ab304945]

Question. I purchased my note7 in store. Do i need to call to set up an exchange. Or bring it in when the replacements cone in.

 

[msndrstood]

The order number on my confirmation email doesn't work on Sprint's website. Anyone else's work?

Mine are all capital letters 7 digits no dashes. It didn't work either.

 

[toenail_flicker]

Just deactivated mine and activated my N4. Sprint dropped the ball on my discounts so I have asked for a label and shipping box. I will buy it new, if then, once the price drops or when new goodies come about.

 

[Teamjones]

Just deactivated mine and activated my N4. Sprint dropped the ball on my discounts so I have asked for a label and shipping box. I will buy it new, if then, once the price drops or when new goodies come about.

What discounts may I ask?

 

[Ca_lvn]

AAA for me 10% off monthly 25% off accessories, or your company may also qualify you for a discount

 

[rdcrds]

They all "go through". The difference comes in if they tell you they are submitting it to (at least in my case) the Back Office for follow-through.

I am back on the phone with Sprint - total time so far 4.5 hours. Started at 11:05 this morning. FYI Diane in escalations in WA is also extremely good.

So i was told it went though a few hours ago but still no email should i call back again? i am tired of calling and them telling me they submitted it and with notes. I think if she noted my account she must have sent it to the back office. I am going to give them 1 more try before i tell them what to do with there note 7. They want to play around ill tell them fine ill hold onto my Bomb until they send me 1 and not make me go to the dreaded corp store.