10-12-2016 12:43 PM
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  1. chazglenn3's Avatar
    The gal I spoke with today claimed they were expecting a shipment hopefully Monday and mine should ship shortly thereafter. 😅
    10-01-2016 04:31 PM
  2. handwerk79's Avatar
    I've had mixed messages from both Samsung and Sprint which I got my phones from. Samsung said they were going to be sending me out one day one since i bought it directly from them. Sprint I got on the list day one (even though they didn't even know about the recall due to the battery. they had to check their own emails to see it was going on) I was told by my local store that they are only getting 2 to 4 phones every 4 days. In a recall of this measure I would think they would try to keep in contact with people who spent their money, as I did buying at retail price of $900 a piece. I took my Sprint one back and got my money back from them cause how they are handling it is ****. I emailed Samsung that if it isn't resolved I'll be returning the other phone and not buying another Samsung product. Ive been on board since the first galaxy and note phones. Which I LOVE! But as a consumer and how their customer service on both sides has been lacking. I'll be going to another phone.
    10-01-2016 04:49 PM
  3. handwerk79's Avatar
    I've gotten the run around from my local shop which is an Authorized dealer. finding out they charge me tax on the replacement phone and a restocking fee. Since their an authorized dealer they can make up their own rules (exact words i got from Sprint themselves.) I find this is bad business especially since its a US recall. Just big business messing up and still making the little guys pay up even though they rushed out a product they most likely knew was going to have a problem.
    10-01-2016 04:53 PM
  4. Ca_lvn's Avatar
    Somebody needs to start some litigation to hold these companies responsible
    10-01-2016 05:23 PM
  5. Rustler5150's Avatar
    I'm waiting, patiently for AET Sprint to ship my phone one day
    Me too. And i say take your time as I've had zero problems with my "so called" time bomb. I've not seen one legitimate post on here of a forum members personal phone overheating and catching fire or a claim of even knowing someone that has had their N7 melt down. This is getting super annoying already!!
    10-01-2016 11:17 PM
  6. handwerk79's Avatar
    i believe the overheating is from the turbo charging with this phone. i stopped using it when i read what was going on. my phone was getting over 120 degrees when fast charging. now i leave it on regular charge cause really i dont need it charged up that fast. but the phone call i gave to samsung today. when i said i wanted a refund on my one phone i bought from them, the rep said we'll send you a replacement phone. i said 3 times, no i want a refund. he just kept repeating the same thing over and over again. i said this is bull **** your own site says i can option for a full refund on the phone and you just keep repeating yourself over and over again. told them nevermind ill send an email and find out whats going on. after i sent the email i had a response that they were sorry about how the rep acted and that they would be willing to cure the problem by refunding my money and sending me a replacement phone. i told them ill get back to them tomorrow as after the phone call i had i wanted to reach into the phone and strangle the asshat. this might have been a one time thing happening, but in customer service, 1 time is one time too much.
    10-02-2016 01:03 AM
  7. allen476's Avatar
    I do but for some reason, none of it came back.

    Until this morning.

    Everything magically returned after an unexplained, three day absence. It must be Google's way of telling me to take the day off.
    10-02-2016 07:31 AM
  8. Ca_lvn's Avatar
    Well my replacement device has shipped via ups tracking
    Received a text alert with the info it's 2nd day air
    3.70 lbs box
    A bit latter also received email
    10-02-2016 09:33 AM
  9. Ca_lvn's Avatar
    Now that my replacement shipped I might download the update on the old device they have been trying to push on me
    10-02-2016 09:42 AM
  10. rdcrds's Avatar
    I've gotten the run around from my local shop which is an Authorized dealer. finding out they charge me tax on the replacement phone and a restocking fee. Since their an authorized dealer they can make up their own rules (exact words i got from Sprint themselves.) I find this is bad business especially since its a US recall. Just big business messing up and still making the little guys pay up even though they rushed out a product they most likely knew was going to have a problem.
    But is it a Corp store? Many are like yours but they're not a Corp store.....
    10-02-2016 09:44 AM
  11. songbaekim's Avatar
    Well my replacement device has shipped via ups tracking
    Received a text alert with the info it's 2nd day air
    3.70 lbs box
    A bit latter also received email
    You ordered through AET? This will be astonishing if so and you actually receive a new replacement in the same color.
    10-02-2016 11:00 AM
  12. Ca_lvn's Avatar
    You ordered through AET? This will be astonishing if so and you actually receive a new replacement in the same color.
    Yes through AET Sept 14th
    10-02-2016 11:04 AM
  13. Teamjones's Avatar
    Ok..hope this is in the right area.
    Any info is appreciated.

    Had the first N7. Called AET to get my replacements. While waiting, I swapped them out at a Corp store (I have 2). I told the rep I ordered from the AET team and he said that it was taken care of. When I got home, I called Sprint and told them I had just swapped the phones out and that I need them NOT to send me any phones out. Again, I was told not to worry, it was taken care of. This was 2 weeks ago. This morning we woke up to text messages saying the phones were shipped with UPS shipping numbers. Now the wife is freaking out because she knows they are going to try to charge us for these 2 new phones.

    Has anyone else gone or is going through this wreak of a recall?
    10-02-2016 11:26 AM
  14. Ca_lvn's Avatar
    Ok..hope this is in the right area.
    Any info is appreciated.

    Had the first N7. Called AET to get my replacements. While waiting, I swapped them out at a Corp store (I have 2). I told the rep I ordered from the AET team and he said that it was taken care of. When I got home, I called Sprint and told them I had just swapped the phones out and that I need them NOT to send me any phones out. This was 2 weeks ago. This morning we woke up to text messages saying the phones were shipped with UPS shipping numbers. Now thewife is freaking out because she knows they are going to try to charge us for these 2 new phones.

    Has anyone else gone or is going through this wreak of a recall?
    I would call ups and refuse the shipment, when call sprint back!
    10-02-2016 11:36 AM
  15. rdcrds's Avatar
    Ok..hope this is in the right area.
    Any info is appreciated.

    Had the first N7. Called AET to get my replacements. While waiting, I swapped them out at a Corp store (I have 2). I told the rep I ordered from the AET team and he said that it was taken care of. When I got home, I called Sprint and told them I had just swapped the phones out and that I need them NOT to send me any phones out. Again, I was told not to worry, it was taken care of. This was 2 weeks ago. This morning we woke up to text messages saying the phones were shipped with UPS shipping numbers. Now the wife is freaking out because she knows they are going to try to charge us for these 2 new phones.

    Has anyone else gone or is going through this wreak of a recall?
    Easy refuse the package it goes back to them and no extra work on your part.
    10-02-2016 12:22 PM
  16. chazglenn3's Avatar
    Glad to hear got got a tracking number. I'm still waiting. Nothing yet.
    10-02-2016 02:58 PM
  17. Ca_lvn's Avatar
    For those of you with AET and the return envelope are you planing on including the S-Pen in the return? Don't want to get billed for any thing but wouldn't mind a extra pen?
    10-02-2016 03:18 PM
  18. Savoy's Avatar
    Glad to hear it. I haven't gotten anything yet but maybe i will?
    10-02-2016 03:53 PM
  19. chazglenn3's Avatar
    For those of you with AET and the return envelope are you planing on including the S-Pen in the return? Don't want to get billed for any thing but wouldn't mind a extra pen?
    When I finally get my AET phone, they will only get my phone with cracked rear glass back. No S-pen.
    Savoy likes this.
    10-02-2016 04:17 PM
  20. sydneycooper1979's Avatar
    Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.
    10-03-2016 09:07 AM
  21. Almeuit's Avatar
    Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.
    Thread Opened Again.

    To piggy-back off what Sydney said above -- let's keep it on topic. Discussions, debates, etc. are allowed within the forum but take it to a personal note isn't needed. If you see a problem post just report it versus attacking back. Thanks!
    10-03-2016 09:19 AM
  22. NotAnAppleGuy's Avatar
    When I finally get my AET phone, they will only get my phone with cracked rear glass back. No S-pen.
    Various people from different carriers are reporting various requirements. Personally when I EVENTUALLY get this phone sent back (Sprint is all over the place) no S-Pen for them.
    chazglenn3 likes this.
    10-03-2016 11:39 AM
  23. Ca_lvn's Avatar
    So the drama continues my new note is supposed to be delivered tomorrow, however Sprint got my address wrong never mind that I have lived at the same place for 24 years and my original web order shipped fine(14year coustomer) , apparently the person that took the replacement order got my address incorrect.
    So just spent 49min on the phone with sprint ups would not allow me to update, so Sprint is supposed to update and call me back , we'll not 100% on that working out but we'll see.
    The guy did comment that web exchange has increased and with a month's wait because the stores are creating issues with exchanges now I do believe that.
    So hopefully I'm lucky and they get my address corrected today for delivery tomorrow
    10-03-2016 12:24 PM
  24. Ca_lvn's Avatar
    Well to my surprise they corrected my address and updated delivery go Sprint
    10-03-2016 02:24 PM
  25. NotAnAppleGuy's Avatar
    So the drama continues my new note is supposed to be delivered tomorrow, however Sprint got my address wrong never mind that I have lived at the same place for 24 years and my original web order shipped fine(14year coustomer) , apparently the person that took the replacement order got my address incorrect.
    So just spent 49min on the phone with sprint ups would not allow me to update, so Sprint is supposed to update and call me back , we'll not 100% on that working out but we'll see.
    The guy did comment that web exchange has increased and with a month's wait because the stores are creating issues with exchanges now I do believe that.
    So hopefully I'm lucky and they get my address corrected today for delivery tomorrow
    Lol you got to be kidding? At this point I can't even be mad anymore. This is literally a sitcom and we all have front row seats at $900 a pop. If I wasn't still using my original N7, I would more than likely be in angry man mode. I really feel for those who have to settle for a replacement in the interim.
    10-03-2016 02:51 PM
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