Sprint Note 7 Recall Thread

[Rustler5150]

I set up my new note 7 yesterday. Spent 4 hours on it getting everything perfect. It runs better than my old one for sure. No hitching or lag and i love it. Then after I'm all done i start surfing here and a few other places and I see more replacement note 7's on fire. Wtf. I'm not changing again. Not to mention too what? Pixel xl is ok but not for that price. S7edge is ok too but not as nice as the note 7. Or maybe iphone 7 plus? Nice phone but I'm not a Apple guy. Beside the fact that the note 7 is superior in every dam way. Ugh, this sucks.

I couldn't agree more. I did the exact same thing yesterday with the same results. I'm now resuming my regularly scheduled program and enjoying my awesome N7 and that is all.

 

[Adaboy]

My replacement is having two issues. It says connected to wifi but nothing will load. LTE is working fine. Also apps on my home page disappear at random. I tried to place the apps back onto the visibly blank page and it says for example, calendar currently on home screen! I tried to hold and delete the imaginary calendar and nothing happens.

 

[Ca_lvn]

Well my 1st and replacement is flawless, however my house and family are more important than any phone, so here we go again with miss information, the local sprint corporate store says no exchange purchased on line must be exchanged same way, called tech support they say only s7 s7e replacement so once again no one is on board to actual procedures.
So guess I will wait for a official response on this to see my options.
To sad I sold my N4 when I got this phone.

 

[mikechaudron]

Sprint really came around for me today. After visiting 3 Sprint stores and 2 Best Buy stores and a 30 minute call to no avail Friday and arguing with them on Saturday, I tweeted at their CEO on Sunday and that got things moving. I received a call from their 'executive services' what ever that is, and quickly asked what I wanted and it's on the way. Pretty good save by Sprint.

 

[Ca_lvn]

Sprint really came around for me today. After visiting 3 Sprint stores and 2 Best Buy stores and a 30 minute call to no avail Friday and arguing with them on Saturday, I tweeted at their CEO on Sunday and that got things moving. I received a call from their 'executive services' what ever that is, and quickly asked what I wanted and it's on the way. Pretty good save by Sprint.

It always works to go straight to the top!

 

[Savoy]

I really don't want to change phones again. I just got my new one up and running yesterday. This is ridiculous. I mean maybe maybe maybe if Samsung would offer is note 7 owners an s7 edge for dirt cheap i would consider doing that. MAYBE. Ehh I'm not happy.

 

[Gray Area]

Hey old pals, its been awhile since I've been on here since I jumped ship to the s7 edge back in mid September. Things arent looking to well for the note 7. For those who just dont know what to do about this situation, I can say the s7 edge experience is as close to note 7 performance as your going to get and in many instances it out performs the note 7 (in my experience with my units). I hope to see you all on the other side, until the note 8 or if the brand is killed the s8 edge xl or s8 edge mega or s8 edge pro etc... whatever phone comes out next year by Samsung with a stylus arrives.

 

[dannieboiz]

They said you can exchange but can you return?

I've been dredging this and I know most everyone here is also. I pre order my phone received it on the first batch of shipment. I'm on my replacement now and absolutely love it. The Iris scanner, the fingerprint scanners all works harmonically together.

Carriers are saying that you can exchange it for any other phone but what if I don't want to buy another phone, I want to return it and go back to my Note 4.

Specifically I'm on sprint and bought the phone on the 2 year contract price. I want to just return the phone and wait for a few months to see what Samsung comes back with. Perhaps an early release of a Note 8?

Galaxy Note 8: Release date and specs detailed in new reports | BGR

 

[WingLT]

How Can I Get The 7 Edge Pink Gold as A Replacement?

So with the Note 7 being officially recalled twice now. And Samsung is officially discontinuing it, I need a new phone. I want to get the 7 Edge Pink Gold from Best Buy. But I don't know how that works. I'm on Sprint and doing the payment plan of the $30+ for the Note 7. Do I just get a refund of how much I spent and just go to Best Buy and switch the number over to the 7 Edge? Or do I have to buy the phone at full price and bring it to Sprint?

 

[sweetypie31]

Re: How Can I Get The 7 Edge Pink Gold as A Replacement?

You should be able to go to sprint , get what you paid, and have them reverse your payment plan. Then you should be able to upgrade at best buy. I'm not 100% for sure though. Hopefully someone else can chime in.

 

[WingLT]

Re: How Can I Get The 7 Edge Pink Gold as A Replacement?

Yeah some more info would help a lot because always gotten my phones from the carriers. I never tried other stores like Best Buy.

 

[Teamjones]

Re: Sprint offering replacements

“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” the Sprint representative said.


So I can walk in and say I want a iphone and its a done deal? I really hate we sent in our N4's for this fiasco. There's really nothing I want out there. And to add they disabled the Gear VR's so I basically have to go with an S-series phone. Don't want an iPhone then I'll have an sdcard collecting dust sitting around. This sucks.

 

[Cotano]

Re: How Can I Get The 7 Edge Pink Gold as A Replacement?

Hopefully sprint is giving refunds. I'll just buy a used note 5 if I can't get my note 4 working again. Just wanted an spen. Don't like the google pixel and not a fan of the s7 or s8 whatever it may be. No iphone or v20 for me either.

 

[Sapient]

Re: Sprint offering replacements

“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” the Sprint representative said.


So I can walk in and say I want a iphone and its a done deal? I really hate we sent in our N4's for this fiasco. There's really nothing I want out there. And to add they disabled the Gear VR's so I basically have to go with an S-series phone. Don't want an iPhone then I'll have an sdcard collecting dust sitting around. This sucks.

I'm not crazy about the options either. I guess I'm going with the S7 Edge because it is the most similar and I can continue to use my SD card and Gear VR.

 

[seajypsy]

Re: Sprint offering replacements

With great sadness I returned my Note 7 this morning. I jumped off the cliff and did what I said I would never do and bought my first Iphone. It's weird but, so far not horrible. My Sprint store had one S7 edge left whe I left the store. Good luck to everyone with their future phones. Maybe we'll be meeting back next year talking about how fabulous
our new Note 8's are.

 

[skatergirl]

Re: Sprint offering replacements

With great sadness I returned my Note 7 this morning. I jumped off the cliff and did what I said I would never do and bought my first Iphone. It's weird but, so far not horrible. My Sprint store had one S7 edge left whe I left the store. Good luck to everyone with their future phones. Maybe we'll be meeting back next year talking about how fabulous
our new Note 8's are. ??????

I think many of us will be seeing each other at the S7 Edge site

 

[AxiosENT]

just saw this from their twitter page

 

[AxiosENT]

ill be heading over to my local store to finish this off

 

[Julie von Schweets]

I'm going to return mine. Best place to pick up a new Sprint Note 5? Can you use unlocked phones on Sprint?

 

[QuantamPulse]

Went to the store in Pembroke Pines, FL ... said that I could not return it for a refund. Called the Customer Service line, said I could exchange it for another phone at the store but there was nothing they could do.

Seems like this is going to be a fun back and forth for a while. I do not want another phone they currently offer. Their twitter post clearly states you can return for a refund but they don't seem to actually want to do it.