I tried this. Sounds like empty promises and stalling. We shall see.
Vijaya P: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
You: Hello, I have a note 7 that I purchased at target. I need to get a replacement / exchange due to the recall, however the target that I purchased from doesn't know when they are getting the replacements in. Is there any way I can exchange my phone through samsung directly or my carrier verizon?
Vijaya P: May I know the place of purchase of the device?
You: Target
Vijaya P: Have you contacted place of purchase in order to replace the device.
You: Yes, they told me they do not have it in stock to replace mine
Vijaya P: I will forward this concern to my higher officials and regarding this. Please let me capture some details regarding your contact information & device.
Vijaya P: I am very sorry for the inconvenience. All Carriers/Retailers will be able to take care of your exchange regardless of the condition of your S7Note device.
Vijaya P: Thank you for the details.
Vijaya P: Due to the long wait time, I am going to take the information you have provided and we will send this to your Carrier/Retailer on your behalf
Vijaya P: Please allow 24hrs and then you can reach out to your Carrier/Retailer for confirmation.
Vijaya P: They will help you for sure in replacing the device.
You: How will they help me if they do not have any in stock?
Vijaya P: \As I am escalating the issue.
Vijaya P: Samsung will contact the store with your details.
Vijaya P: So the store will replace your device for surely.
You: How will they replace it when they do not have any to replace it with
Vijaya P: Samsung will help the store with the stock.
You: So samsung will get that store to have stock within 24 hours?
Vijaya P: Yes
You: Is that a guarantee ?
Vijaya P: Please contact the store after 24 hours they will help you for sure.
You: so that's not a guarantee that I will get my phone replaced after 24 hours? Which will be 2 days after Samsung said all retailers will have replacements no later than Sept. 21.
Vijaya P: As samsung is contacting the store on behalf of you, Samsung will surely help you in replacing the device.
You: So Samsung will make sure that Target has my replacement phone tomorrow?
Vijaya P: Yes
Vijaya P: If you experience any issue in replacing the phone after 24 hours please get back to us.