Daunting1
Active member
Mine will go back for an iPhone 7 plus if it takes that long. I just switched from the 6 plus, but I did like the note 7 better. They have until the 23rd.
Joey Ofori: So are they gonna call me or what will happen?
Manoj P: Please allow 24hrs and then you can reach out to your Carrier/Retailer for confirmation.
Joey Ofori: What would I tell them?
Manoj P: I will file a ticket and help you with the ticket id.
Joey Ofori: ok
Manoj P: You can provide the ticket id for them so that they will surely help you.
Joey Ofori: Please can you let me know what you put on the ticket? So I can explain to them as well
Joey Ofori: What is the issue you will put on there?
Manoj P: I will document the issue please provide the loaner device to customer in time of new Galaxy Note7 (pending CPSC approval).
I just left Best Buy where I preordered the Note 7 when it first came out. I had my phone in my pocket, and just asked the Best Buy phone representative what are the procedures on exchanging my Note 7 after the recall. The rep states that I can return it now and wait till the new Note 7 is ready for sales. He even hinted that they have the new devices on hand, but can't sell them till the government approves it (a week or 2 is his estimate). I told him I don't have my phone, but will exchange it when the new ones are available. He then had me enter my email on the Best Buy website where it will notify me when the new Note 7 is available. I then can bring my current Note 7 and exchange it when they notify me. Also, I asked if I need to bring the packaging and extras included. He said we can, and if I don't have all the included parts, that they will pull it from the exchange (ie. Charger, tips, adapter, etc.)
So I still have my current Note 7 (no issues so far) and waiting for the email when the new ones are available. I will try to gather everything from my current Note 7 and exchange it all brand new items included in the box.
Stopped by bb after work, said i got an email to come and register for a new note.
"If you bought from us you are already in our system so you don't need to do anything"
No, i got an email that told me I need to come register for a replacement.
"Can i see that email?"
It's not going to tell you anything j didn't.
"So would you like to get a different phone or return your note?"
I'd like to register for a new note.
After playing with his system he asked if i wanted to keep blue....idk why they just spew out lies, just say you don't know.
On the brighter note, the email confirm for the preorder i got said it's available sept 19th.
Mine doesn't have that sept 19th on it.If you look at the whole email.
And click on the link at the bottom.
There is a space for you to enter your email address in it.
Galaxy Note7 Information - Best Buy
Mine doesn't have that sept 19th on it.
If you look at the whole email.
And click on the link at the bottom.
There is a space for you to enter your email address in it.
Galaxy Note7 Information - Best Buy
Mine doesn't have that sept 19th on it.
Thanks Dude.I got two emails. The first one is a "preorder agreement" which doesnt habe a date. The second is an order status email.
Thanks Dude.
you don't have a phone.
The BB instructions seem pretty straight forward to me. Turn it in now for refund and/or pre-order, exchange for another device, or keep Note 7- then enter email address and wait for reply of Note 7 replacements.
You need to go to the store to order a replacement. Entering your email just sends and email saying you can refund, get a different phone, order a new note.