Samsung.com Note 7 Recall Thread

[Lethal1148]

Just got my shipping confirmation. I submitted the form on Sep 23, 2016 at 10:15 PM (PST), and received a shipping confirmation on Sep 28, 2016 at 3:50 PM. Looks like for once Samsung is keeping their word on having it sent out within 2-3 business days.

My package left on Wed (today), at 4:50 PM from Indianapolis, IN, and is expected to arrive Friday. Hopefully everyone got their shipping notifications!

 

[marla523]

I really hope this is not true. Not that I got my replacement yet, but what's going on??Samsung's new 'safe' Galaxy Note 7 phones are overheating and exploding, say customers

 

[coolbreeze78]

That's just one single device. The media is frothing at the mouth for more dirt. I don't think this is it. I mean it's pretty known that the Chinese aren't the biggest fans of Koreans and don't particularly like having Korea's devices encroaching on the Chinese market. I'm betting there is more to the story. Of course pretty much every brand of phone out there has malfunctioned at some point, but nobody cared. With the Note and Samsung in general, everyone is hyper aware and overly dramatic.

In other news my replacement arrived today. On it now.

And.....in typical Samsung fashion, I apparently have another one shipping overnight to arrive tomorrow. That's two replacement Note 7s. I still have the defective one too that is certainly going back as soon as they figure out how.

And my card has been refunded from the original purchase. So...three Note 7s for ... free?

Oh Samsung. Never change. The circus continues.

And strangely enough I'm kinda missing the iPhone 6s+. Having iMessage was more useful than I realized (literally everyone I know uses it...it's nice to send/receive crisp 60fps videos...). And no they won't use WhatsApp or anything else. All iMessage all the time.

Hmm.

 

[scottishlassy]

That's just one single device. The media is frothing at the mouth for more dirt. I don't think this is it. I mean it's pretty known that the Chinese aren't the biggest fans of Koreans and don't particularly like having Korea's devices encroaching on the Chinese market. I'm betting there is more to the story. Of course pretty much every brand of phone out there has malfunctioned at some point, but nobody cared. With the Note and Samsung in general, everyone is hyper aware and overly dramatic.

In other news my replacement arrived today. On it now.

And.....in typical Samsung fashion, I apparently have another one shipping overnight to arrive tomorrow. That's two replacement Note 7s. I still have the defective one too that is certainly going back as soon as they figure out how.

And my card has been refunded from the original purchase. So...three Note 7s for ... free?

Oh Samsung. Never change. The circus continues.

And strangely enough I'm kinda missing the iPhone 6s+. Having iMessage was more useful than I realized (literally everyone I know uses it...it's nice to send/receive crisp 60fps videos...). And no they won't use WhatsApp or anything else. All iMessage all the time.

Hmm.

Glad to hear you got your phone!

 

[xkoolaidislifex]

Nothing from Samsung.com, but my UPS My Choice just notified me that my phone will be delivered on Thursday by Noon. (If you didn't know about My Choice, great free service from UPS). could this finally be over soon?!

 

[xkoolaidislifex]

Nothing from Samsung.com, but my UPS My Choice just notified me that my phone will be delivered on Thursday by Noon. (If you didn't know about My Choice, great free service from UPS). could this finally be over soon?!

And the tracking number doesn't have my order number, but it does have my CPSC complaint ticket number.

 

[rsmin]

And the tracking number doesn't have my order number, but it does have my CPSC complaint ticket number.

Xkoolaidislifex,

Which carrier variant is your phone?

Oops, nevermind I see from an earlier post you are with Verizon.... Glad your phone is coming in..

 

[rsmin]

Just got my shipping confirmation. I submitted the form on Sep 23, 2016 at 10:15 PM (PST), and received a shipping confirmation on Sep 28, 2016 at 3:50 PM. Looks like for once Samsung is keeping their word on having it sent out within 2-3 business days.

My package left on Wed (today), at 4:50 PM from Indianapolis, IN, and is expected to arrive Friday. Hopefully everyone got their shipping notifications!

Lethal1148,

Which carrier variant is yours?

 

[rsmin]

I'm with AT&T also and waiting for my shipping notice. Wonder if the delay is caused by having to put everything on those ugly blue and white AT&T boxes. Anybody from AT&T get a shipping notice?

LOL, could be! Still no shipping notices for me.

 

[jhimmel]

Mine, due today, is a blue on Verizon.

 

[rsmin]

Mine, due today, is a blue on Verizon.

Jhimmel,

Thanks. Mine is ATT so they may be sending out by carrier as they get them. So far looks like T-Mobile and Verizon have started shipping from Samsung.com. Haven't heard from anyone on this thread that they have received notice that are on ATT

 

[mikecol]

My replacement phone arrived yesterday (Tmobile type). No $25 cert though. Also got call that someone would come today to pickup old phone....of course today they called and cancelled. Not sure who they are or if they were sent from Samsung.....would have been nice if Samsung.com would let us know who is supposed to be coming so we would get credit for the old phone being returned. Have a feeling this is going to be another mess they have in store for us.

Happy to have new phone, but hoping this was over....but just keeps going on and on.

Hoping new screen protector arrives today so I can replace the one still on the bad phone.

 

[rsmin]

My replacement phone arrived yesterday (Tmobile type). No $25 cert though. Also got call that someone would come today to pickup old phone....of course today they called and cancelled. Not sure who they are or if they were sent from Samsung.....would have been nice if Samsung.com would let us know who is supposed to be coming so we would get credit for the old phone being returned. Have a feeling this is going to be another mess they have in store for us.

Happy to have new phone, but hoping this was over....but just keeps going on and on.

Hoping new screen protector arrives today so I can replace the one still on the bad phone.

Well, at least it is a new problem..

 

[Flyn2high]

I found out that If you purchased more then one Note 7 phone on your samsung.com order, as I did ,then the automated process will not work. In my case they will not send an advance replacement. They also will not send the special packaging to return the old ones.

My only option is to wait for someone for someone to call and arrange to hand deliver the new phones and pick up the old phones at the same time.

There is no end in sight. I feel like I am stuck in an endless loop. Off all the calls to Samsung I have never received a call back so this could take a while.

 

[jhimmel]

Mine was delivered. Haven't seen it yet - not home. Wondering if there is a return package or what the deal will be with that. Funny that even at this late stage we still don't know what the plan is...lol.

 

[rsmin]

I found out that If you purchased more then one Note 7 phone on your samsung.com order, as I did ,then the automated process will not work. In my case they will not send an advance replacement. They also will not send the special packaging to return the old ones.

My only option is to wait for someone for someone to call and arrange to hand deliver the new phones and pick up the old phones at the same time.

There is no end in sight. I feel like I am stuck in an endless loop. Off all the calls to Samsung I have never received a call back so this could take a while.

That makes no sense, but it is Samsung. I think we all learned our lesson on this one.

 

[Lethal1148]

Lethal1148,

Which carrier variant is yours?

It's a Black T-Mobile Note 7.

 

[mikecol]

I just got off the phone with Samsung.com again and they have no idea who is picking up the old/bad phone; even though I have two that have called to come and pick it up. They said to wait for email from Samsung, or I won't get credit for returning it. Not sure if it is scammers or someone hired by Samsung wanting to pick up the old/bad phone; but will just wait for the email. They are clueless.

 

[nonesounique]

These goons at Samsung.com Direct are hilarious! They just sent me a box within a box with no exchange phone inside. WTF? It's so funny!
Oh, btw I have this email from them. this is their escalation process front line manager.
Attn: Amber - ecomm09@sea.samsung.com

Please write and tell her why you are irate!

 

[xkoolaidislifex]

Received and running on the replacement. No return info or anything else in the box. But I care less now.