I tried to exchange my N7 for a S7E yesterday. I went to the Milford OH store first. Store #251498. I got to the store 15 minutes before closing. The store manager Matt saw that I was trying to exchange a Note 7 and proceeded to tell me that they are out of the S7E. When I looked online, I could take a S7E to checkout and pick up in that store. I asked him to check if the Eastgate store has any and he said he cannot check but he can give me a phone number to call. Seriously lacking customer service. As soon as i walked out the door, the door was locked. I then went to the Eastgate store #217104. One of the reps saw my N7 box and came out asking me if I want to “upgrade”. I told him this would be a downgrade, not an upgrade. They did have a S7E in stock so he proceeded with the exchange. His system crashed so he had to call support. I asked the rep if this will be done today, he said yes. I then proceeded to erase my phone. Two minutes later, he asked me where I bought it. I bought it at the Rookwood store #2093. After 45 minutes of waiting he told me I have to return the phone to that store. This is ridiculous. Is Sprint not Sprint anymore? Every other carrier lets you return to any of their stores but Sprint.