Verizon Note 7 Recall Thread

[byrds8]

I'd it's a corporate store they should be able to get to the osp thing. They notated my account with the exact part of it saying verbatim. I'm not going right now but at least I have the option. Ask to speak to a manager.

 

[HaVoK_C89]

If you wanna exchange for an S7 or S7E you guys might wanna hurry up. Samsung's exchange page has changed and they're saying that they're gonna offer Samsung J's for replacements while you wait lol. It's also saying you need to turn off the device and exchange it asap... Probably to cover themselves.

 

[keepnitreel]

Just finished cutting out the center of my micro sim and have placed the nano sim in, and back into my N3. I will keep my N7 powered down until the exchange (if there is one) or turn it in for a full refund before the 30th hits...

My N7 has been running fine and not getting hot nor warm at all. But I'm sure it didn't get hot/catch fire others either, until it did...

 

[bertsirkin]

I'd it's a corporate store they should be able to get to the osp thing. They notated my account with the exact part of it saying verbatim. I'm not going right now but at least I have the option. Ask to speak to a manager.

It is a corporate store and I was talking to the manager. Pita!

 

[jacko147]

So they are saying they'll replace these phones regardless of condition, I wonder if they would take it with a missing s pen? I lost one from my old note and had to buy a new one, would be nice to have a spare

 

[byrds8]

Then he is giving you the run around because he can go look at that. The one here pulled it up and did so. Then said well I guess we can after all. The stores are not being informed of this policy.

 

[bassjo]

I'm in the store now - they would not do a double exchange, but if I switch to an S7, customer service at Verizon will once the new Note 7 is in stock.

By double exchange you mean let you take another device for now and when the Note 7 is released let you bring back the other device for this?

 

[Android Optimizer]

If you look on Verizon's site its saying the J3 (which is the only J series option from Verizon) is now only available online (most stores didn't have it to begin with anyway), and on back-order until October. There goes that crap replacement option.

https://forums.androidcentral.com/e...artphones/samsung-galaxy-j3-v/&token=Zot7qFtz

 

[Jewels81]

I wonder why some people are getting emails from samsung asking to power down and exchange the note 7 and some people aren't?

 

[byrds8]

If you wanna exchange for an S7 or S7E you guys might wanna hurry up. Samsung's exchange page has changed and they're saying that they're gonna offer Samsung J's for replacements while you wait lol. It's also saying you need to turn off the device and exchange it asap... Probably to cover themselves.

Their page also says "select" retail outlets and carrier. Too bad it doesnt say ALL

 

[ggrr8t]

Double switch is a VERY slippery slope I would not walk until the ice clears. I do NOT want to be stuck arguing about getting a not7 back after initial switch.

 

[Ca_lvn]

I wonder why some people are getting emails from samsung asking to power down and exchange the note 7 and some people aren't?

Did you register with samsung when you purchased your phone if yes then you would recieve notice

 

[Ca_lvn]

Double switch is a VERY slippery slope I would not walk until the ice clears. I do NOT want to be stuck arguing about getting a not7 back after initial switch.

Also there is the possibility if you damage or loose the loner you would need a Insurance claim to repair replace or pay

 

[trucksmoveamerica#AC]

Also there is the possibility if you damage or loose the loner you would need a Insurance claim to repair replace or pay

The loaner has to come back in New condition with all box contents, or it becomes your new phone. Another risk to taking the loaner.

 

[trucksmoveamerica#AC]

Did you register with samsung when you purchased your phone if yes then you would recieve notice

I did not register or talk to Samsung and I've gotten all their emails, including last night's.

 

[Ca_lvn]

I did not register or talk to Samsung and I've gotten all their emails, including last night's.

Ok

 

[Jewels81]

Did you register with samsung when you purchased your phone if yes then you would recieve notice

Yes and yes I got it. I saw someone on this thread say they didn't get it. That's why I asked. Thanks.

 

[Daniel Padilla]

Just got off chat with Verizon Rep that says they are being told that replacement devices will arrive in store on the 17th. No offer of loaner phone, just permanent switch to S7.

 

[Jewels81]

I did not register or talk to Samsung and I've gotten all their emails, including last night's.

Oh..hmmmm well then. Lol.

 

[trucksmoveamerica#AC]

Oh..hmmmm well then. Lol.

Guessing the carrier released our emails for the recall to Samsung.